Group Tours FAQs
Q. Are the trip dates definite to depart?
Ans. Yes, unlike other group tour operators in India, all trips dates are designed definite departure. Once you have processed your bookings with us and paid for it in full, you are sure to board on our amazing tour.
Q. How many people can join a tour?
Ans. Usually we try to limit the strength of our group from 16 to 20 participants but sometime due to high demand of any trip we do accept booking for not more than 24 travellers in a trip.
Q. How to register myself for a tour with Max?
Ans. It is very simple; you can simply fill in the Group tour Booking Form with all basic information asked in the form. Upon receiving your information, our group tour experts will get in touch with you to confirm you availability of seats. You may also email us at [email protected] mentioning the name of the trip and date of departure you want to join OR you may directly call our India headquarters at +91 11 40504050 (09.30 AM to 06.00 PM) or on mobile number +91 8800740030 (24 hours) number.
Q. What is the age required to join your Group tours?
Ans. Usually we accept bookings of travelers with age of 18 year or above in our group tours. In some cases we can accept bookings of travelers with age less than 18 years but we do not accept bookings if the traveler is a child below 12 years of age. Depending on the case we may reject the booking of any traveler who is below 18 year age. For families or groups having children travelling with them, we recommend booking a private trip on the same or a different itinerary.
Q. Can I request some changes in hotels etc. in group tours?
Ans. We have selected hotels based on our survey, their market reputation and mainly feedback received from the past travelers. All our hotels are fixed for the group tours and though it is possible but not easy for us to change your hotel at any place. If accepted by our team such changes may be done and it may incur additional expenses which will be payable by you in additional to the cost of the trip.
Q. What types of hotels you provide on these trips?
Ans. As stated, we carefully select hotels for stay of our customers. Usually our group trips offer stay in standard hotels having good location and acceptable service standard for our international guests.
You can see the name of all the hotels, reviews and other information related to the hotels on each group tour package pages. We shall provide you same or similar hotels. It is also advisable that you check the information about the hotels online and also via your other reliable sources.
Q. What if I did not like the hotels you provide? Do you change them for me?
Ans. We want your stay to be comfortable but as simple as possible. As mentioned, the hotels used in the tours are selected carefully. It is also recommended that you collect enough information about the hotel/s to ensure that they meet with your standard and expectations. If during the trip you find the hotel or hotels not meeting with your expectations we do not have any policy of providing alternative accommodation. If the traveler forces us for the change of hotel, we will review the situation first and will try to sort out if any problem in the room or services of the hotel. If we are left with no option but to change the hotel to satisfy the guest, we will do so with all additional expenses payable by the traveler only. There will be no refund applicable for the hotel booked under the group itinerary.
Q. I am a single traveler. Will you charge me extra cost supplement?
Ans. For single travelers we have the facility of combining your accommodation with other co-traveler of same gender. In the event when we do not have any single traveler in the group to share room with you, we offer a single room at supplement cost. If you are travelling single, please clearly mention type of room you wish to book for your stay (single or twin bedroom). We do not guarantee that we will have a single traveler in any particular group and if case occur you may have to stay in a single room only by paying the supplement cost for the room.
Q. Travelers from which country mostly join these trips?
Ans. Our group tours are open for like-minded travelers joining us from any corner of the world. We anticipate that people of similar taste from different region, religion and different age group join our trips and they meet with each other on these great journeys to share good time and be friends for the rest of the life.
Q. How do you pick me from the airport when I arrive?
Ans. Depending on your flight information, we provide you with a company owned air-conditioned vehicle from airport to hotel upon arrival and also from hotel to airport upon your departure. Most our airport pickups and drop off services are escorted by an expert customer care executives.
Q. What is the normal check in and check out time at the hotels you provide?
Ans. Most hotels provide 1400 hours check-in and 1200 hours check-out facility for the convenience of the guests. Early check-in or late check-out for few hours can be requested to the hotel with no additional charges. But the same is always based on the acceptance of the hotels and subject to availability of room/s at the time of your arrival in the hotel. Neither we nor our hotels will guarantee that the rooms will be kept on hold for you under complimentary early check-in or late check-out facility. If you want us to hold room/s for you on guaranteed basis, it is recommended that you reserve the room/s from the previous night only.
Q. If I miss the part of my trip due to flight delays etc.?
Ans. If, due to any reason you miss the part of the trip you may join the group in their current city of travel. In such case we will transport you from your arrival airport to the hotel where the group is staying, but all additional expenses for the transport etc. are to be paid by you only.
Q. What language did the guides speak on those trips?
Ans. Usually all our tours are backed by English speaking local tour guides or tour escorts who have great knowledge about the history, culture and people of the places your visit.
Q. What types of vehicles are used for sightseeing and excursion trips?
Ans. Depending on the total strength of the group, we use excellent air conditioned buses, tempo travelers, cars etc. for sightseeing trips, excursions and intercity travel. All our vehicles are backed by courteous drivers and equipped with many required facilities.
Q. What is the duration of the sightseeing trips usually?
Ans. Usually, but not necessarily, a half day sightseeing trip takes 4-5 hours and a full day sightseeing trip may last for about 8-9 hours depending on the traffic on the roads and time spent by the group members on each monument.
Q. Do I need to strictly join the group for guided tours?
Ans. It is your trip and you can definitely decide to skip any local sightseeing trip if you feel relaxing in the hotel or doing other activities based on your interest. We are perfectly ok with this as far as it does not incur any additional cost to us or the other travel participants in the trip. You can even contact our local tour consultants to book other additional travel services from us at discounted price offers.
Q. Can I take my private group of friends on this trip?
Ans. Of course yes, If you like any of the tour itineraries given under our group tour section and if you want to organize a private group of friends or family member or customers on the same (or customised) trip, we welcome it. Such trips can either be done with the same price and services as mentioned on our website or can be customized depending on the choice of the group members.
Q. What is the tour has less travelers on any given date ?
Ans. You need not to worry about it. As we have mentioned the trips will go for sure even if we do not get bookings on any given date and if we are having only 2 participants on the trip. We will provide you services exactly as mentioned on our website and/or agreed in our booking agreement with you. We guarantee that you will not pay any additional cost on the package for this case.
Q. Do I pay any additional cost when the group has lesser participants?
Ans. No. Our trips are meant to depart for sure and we do not charge any additional cost to the travelers even if we have bookings for only 2 travelers. It is entirely our responsibility to provide you the tour in as in shape and with all services mentioned in the list inclusions.
Q. Can I book through a local agent in my country?
Ans. If you are interested in joining a group tour with Max Holidays, you can check for contact details of an authorized agent in/near your country of residence. You can also place your bookings through our offices/agents/partners and authorized agents without having the burden of additional fee for the local office or agent.
Q. Can these trips be arranged for us privately for me?
Ans. Absolutely yes, if you wish to travel solo or with your family or a partner, we welcome your bookings for a private trip. You may select your own dates, hotels and other services. Our travel experts price the trip for you based on your specifications and they ensure to fit it within your budget and interest.
Q. How do I make the payments for my trip?
Ans. To reserve a seat in our group tour, you can pay only USD 200 (per head) which is absolutely refundable within next 2 days if you change your mind. For detailed information you can check our Booking and Cancelation Policy’ or write to one of our Travel Consultants.
Q. What is the cancelation policy?
Ans. We have set our cancelation policy to meet with international standards. While you are making bookings with us, we recommend that you read our Booking Conditions carefully and provide us your consent on the same. Our Booking Conditions provide you detailed information on our policies for bookings, payments, cancelations, refunds etc.
Q. What is included/excluded in the trip?
Ans. Most trips include return airport transfers, accommodation in handpicked hotels, breakfast (and sometimes few lunches and dinners too), sightseeing and excursion trips in an air-conditioned vehicle, friendly driver, experienced local English speaking tour guides etc. For more and accurate information, it is recommended that you carefully read the list of inclusions and exclusions mentioned in our group tour/s section.
Q. If I do not utilize any tour service do I get refund for it?
Ans. No, any unutilized service is not refundable. We encourage you to enjoy the services and sightseeing trips as designed for the tour.
Q. How do I receive my trip documents after booking?
Ans. Once you book your seat with us in one of our group tour package, we send you a set of updated and detailed tour itinerary, list of confirmed hotels and transfers etc., tour invoice, payment receipt and other information as may be required by you for the trip. All other travelling documents will be handed over to you by our representative upon your arrival in India.
Q. Does these trips fit for physically challenged travelers?
Ans. We want everyone to be able to explore our beautiful world, and depending on the type of physical fitness required for a particular trip, we accept bookings for physically challenged people too. Although most our hotels offer facilities for physically challenged people but it is strictly advisable that you inform us during the initial stage of correspondence about physical challenge of the traveler so that we may consider the situation based on the type of the trip.
We do have added some add on trips in our group tours which require lot of walking so either the physically challenged people bring attendant with him/her for assistance on the tour or the traveler skips such activities.
Q. What airline do you use? Do you have fixed air ticket price for us?
Ans. We use various domestic air carriers for your trip depending on their schedule and deals made available for the travel sector. All our flight tickets booked for you are in economy class only. All flight fares quoted by us are tentative unless ticketed and are subject to change without prior notice. All flight schedule, fares, departures etc are subject to airline policies only. For booking yourself in a higher travel class in the flight or for placing any special request to the airline on your behalf, you may contact with our travel consultant or a local representative.
Q. Can I book my internal flights by myself?
Ans. At Max Holidays you are sure to get the best of the deals for flight tickets and other pre/post tour services. We welcome your bookings. But if you wish to make your own arrangements for internal flights, we do not have any problem with this. You just need to be sure that you are booking yourself in the flight with the group only and after booking your internal flight tickets you must provide a copy of your air tickets to our office for making further travel arrangements for you. It is to be noted that if you are booking yourself in flights other than the group schedule, you may require private airport transfers in those cities which may incur additional expense on you.
Q. Do you arrange pre and post trip travel services also?
Ans. Certainly yes, you can anytime contact our travel consultants to provide you with our offers and services for booking your pre and/or post group tour itinerary. We ensure that your additional services are booked at the best available deals and the same are properly arranged to meet with your comfort.
Q. Is my travel voucher transferable if I am not able to join due to emergent case ?
Ans. In most or all cases, the travel vouchers are not transferable as we make all reservations under your name only. If the case occurs you need to contact our India headquarters and explain about the emergency. Depending on the type of the trip, nature of services and acceptance from various hotels etc. our authorized team leader will confirm you on this. We shall try our best to accommodate the other person replacing you, but it is not guaranteed and it does not fall under our obligation.
Q. Can I change my travel date after booking?
Ans. It is quite possible, unless we have not booked your flights, rail tickets, event tickets etc or have paid to the hotels on your behalf. You need to check with our office and shift your travel dates only after having written consent from our India headquarters.
Q. Do I need a Visa and Travel insurance to travel?
Ans. Yes, a valid necessary travel visa is required to visit India and other countries of the tour. You can contact an Indian Embassy or a High Commission in your country to know about the process or getting visa. A valid travel insurance is also a must. India also offers the facilities of eTV or TVOA (Tourist Visa on Arrival) for travellers from about 165 countries listed on https://indianvisaonline.gov.in/evisa/tvoa.html . E Tourist Visa is completely online service by Indian Govt. and no facilitation is required by any intermediary.
Q. Is tipping included in the tour cost? If not how much should it be for the trip?
Ans. Tipping is a culture for travel. We want to set you free to your discretion on tipping. It is highly recommended to offer suitable tip to porters, restaurant staff, bell boys, drivers, helpers etc. as they accept to get rewarded for their excellent job they did to comfort you. You must carry small currency notes of Rs. 50 and Rs. 100 in your pocket to pay against tip where and when you feel to pay.