How to reserve the services, What is included in our price,
Kindly read the following information carefully for your own benefits. While you submit query and deposit the amount to Max Holidays India (P) Ltd. for the services rendered by you, you accept the terms & conditions mentioned herein below. You also agree that all these terms and conditions apply to the agreement that Max Holidays India (P) Ltd., its representative/s and handling executive supplies to you.

Customers availing the services of Max Holidays India (P) Ltd. are requested to fill all necessary fields given in the Reservation Form on the website and submit the same to send to our Tours Department. Should the customer need immediate assistance, may get in touch with us directly through our e-mail maxholidays@vsnl.net or tours@maxholidays.com OR any of the contact address given on the website. Our travel expert will ensure earliest possible reply to your query with the best of the available information. Max Holidays India (P) Ltd. reserve the right to not to accept any booking order without assigning any reason thereof. No reservation is accepted and completed till the agreed amount for the desired service is received by Max Holidays India (P) Ltd. from the customer, until specified unless.

The rates quoted by us to any customer during the course of correspondence are valid for the period mentioned by the customer in their query or as specified in our reply. Incase no period is specified kindly recheck the same with the concerned staff in our office. The rates quoted by us are not applicable for the festive dates, especially during X Mas and New Year (15th Dec - 15th Jan) period, until specified unless. The offers for festive dates will be given upon request only. All our rates are exclusive of all applicable taxes (Hotel Expenditure Tax, Luxury Tax, Service Tax, Road Tax, State / Central Govt. Tax, Govt of India Service tax etc.), until specified unless. The rates quoted in Indian Rupees are applicable for all Resident Indians and rates quoted in US Dollars / Euro (or any other foreign currency) are applicable for Foreign National and NRIs. Any increase in tax structure, fuel charges OR any additional tax introduced by state/central Govt. during the course of fulfillment of the transaction shall be payable by the customer availing our services. The rates indicated on the website for any service are tentative based on group travels. The visitors are requested to contact our office to get exact cost for the required travel service/s for their visit.

Most of the hotels in India offer noon time (1200 hrs) check in / check out facility. Complementary ‘Early Check-In’ OR ‘Late Check Out’ required by any customers is always subject to the approval of the respective hotel/s based on the availability of the room ar the time of arrival/departure of the guest. For such facility a written request is to be sent to our file handling executive enabling him / her to check the possibilities with the hotel/s for the same. Max Holidays India (P) Ltd. and any of its representative, do not guarantee early check in / late check out without approval from the hotel. Customers are requested to take a written confirmation from our office for the same, after sending request.

As per the policy of the Company the entire payments will be collected in advance from the customer before their arrival in India OR before the start of the services OR as negotiated by them with our office. To hold the booking on definite basis a token advance payment will be required by us (the amount will be decided by the executive during the course of correspondence based on the availability with the hotels and other services requested by the customer). The balance payments can be paid later as per the time limit negotiated by the customer with our staff while proceeding with reservation with us. Our file-handling executive retains the right to decide upon payments options, based on the nature of the services and the time left in the operation of the tour. In exceptional cases such as Luxury Train Bookings, Hotel or Tour Package bookings during festive dates and peak period, full payment will be required in advance as per the policy of the hotels in India, as to avoid any cancellation charges on us incase of sudden cancellation by the customer OR no-show.

1. All Indian customers and foreigners residing in India, may send a Demand Draft / Pay Order issued in Indian Currency, favoring "Max Holidays India (P) Ltd." payable at Delhi; to our Head Office as per the address mentioned in our contact list.
2. Indian clients or foreigners residing in India may also deposit the cash amount/cheque to the nearest ICICI Bank branch using our following account details:-

                Name of the account – Max Holidays India Pvt. Ltd.
                Account no. : 036705000846       

3. The customer residing outside India may send the money to us through Swift Bank Transfer System. In such cases a copy of bank activity report (Telegraphic Transfer Report) may kindly be faxed / e-mailed to us for our file records and further follow up with our banker. Customers are requested to be sure that the money must be remitted to our bank account atleast 45 days prior to the delivery of the services until any flexibility authorized by Max Holidays India (P) Ltd. Otherwise, during the course of correspondence. While transferring the money to us kindly also make sure that all bank service charges are included in the payments since the same are to be bared by the party transferring the money to us. Any difference in invoice value and received money has to be settled by the customer before the start of the services.
4. The customers may use our Secure Online Payments Gateway. In such cases the Bank service charges @ 5% for online transaction will be paid extra by the customer, over and above the invoice value, until included in our package cost otherwise. We accept Visa, MasterCard and Dinner’s Club Card for all online payments.Incase required, Max Holidays retains the right to ask the customer to fill a “Payment Authorisation Form” (Please click to see the format) and a copy of passport of the Credit Card holder, for the purpose of security of the payments. It is informed hereby by the Company and the person making the payment undertake to unconditionally honour and pay to Max Holidays without demur and contestation, the charges against the services purchased by him/her/them, as and when billed the same by his/her/thier bankers.
5.  While using the Online Payment Gateway of Max Holidays, the customer is aware that the online bank charges (5% of the invoice value) for every transaction is payable by the card holder while making the payments. The customer is also aware that the payment is refundable ‘only’ as per the cancellation policy of the Company.

   The Credit Card holder, while using the Online Payment Gateway of Max Holidays hereby confirm and accept, that in no case after expiration of the cancellation date and / or after consuming the services of the requested tour, the money will be refunded by the Company and I agree for no further chargeback in any case.

6. In special cases, if agreed by our personnel the balance amount can also be paid either in cash OR through Travelers Cheques upon arrival in India in US Dollars or any other foreign currency, acceptable by the banks in India. Incase the customer wish to make payment in Indian currency, a Money Exchange Certificate issued by any authorized Indian money changing bank for equivalent (or higher) amount will be required along with a copy of passport of the customer making payments to us. .

A copy of the invoice, payment receipt will be sent to the customer through e-mail after final confirmation and payment process and an original copy of the same will be given to the customer along with other original travel service vouchers upon arrival in India. A copy of all service voucher (hotel and transport vouchers etc) will also be forwarded to the respective hotels and other service providers by our file handling executive for further tour arrangements. Incase the customer wish to receive the original travel documents by courier at any place outside the country, the courier expenses etc. will be bared by the customer and will be payable to us in advance.

Incase of any amendment in the bookings requested by the customer, after finalizing the tour, our confirmation to the customer will be subject to availability of the desired service. Customers are kindly requested to contact our office in Delhi for any amendments / extension to avail the benefits of our super saver offers. Max Holidays India Pvt. Ltd, its staff and representatives take no liability for any additional expense/s incurred due to such amendments requested by the customer. The additional expenses (if any) will be informed to the customer by the Company (Max Holidays India Pvt. Ltd.) representative during the course of correspondence and the amendments will be made only after the acceptance / confirmation from the customer.

As per the policy of the hotels in India, all hotel reservation are required to be reconfirmed by the agent / customer at least 60 days prior to the arrival incase of groups and 41 days prior to the arrival date incase of individual travelers, failing which the hotel/s reserve the right to release blocked accommodation and levy at least retention charges equal to one night room rent (or as per the hotel policy), which is payable by the customer making reservation through us. Neither we nor any of our representative take the responsibility to make any refund to the clients on behalf of the hotel or any other service provider for any cancellation charged by the hotel or any other service provider.

Cancellation for any booking are to be made to our Head Office (under copy to the staff corresponding with the customer) through our fax no. 0091 11 27573452 or e-mail maxholidays@vsnl.net tours@maxholidays.com , atleast 45 days prior to the date of arrival incase of Individual trip and 60 days prior to the date of arrival incase of Group booking (or as per the policy of the hotel, for any specific period). As per the rule in India all payment refund will be made in Indian Rupees only, as per the conversation rate prevailing at the time of refund. The following cancellation charges will levy.

If cancelled	Cancellation levy for groups (10 and more person)	Cancellation levy for individuals and small groups
60 days before start of the tour	No cancellation unless specified in correspondence	No cancellation unless specified in correspondence
45-59 days before start of the tour	10% of the tour value or one night retention (whichever is higher)	No cancellation unless specified in correspondence
30-44 days before start of the tour	25% of the tour value or two night retention (whichever is higher)	10% of the tour value or one night retention (whichever is higher)
15-29 days before start of the tour	50% of the tour value or three night retention (whichever is higher)	25% of the tour value or two night retention (whichever is higher)
08-14 days before start of the tour	75% of the tour value or three night retention (whichever is higher)	50% of the tour value or three night retention (whichever is higher)
Less than 07 days or no show	No refund	10% of the tour value or one night

AMax Holidays India Pvt. Ltd., its staff and any representative do not bear any responsibility for any refund after the completion of the tour, for any unutilized service like hotel stay, road / air transportation & meals etc. The refund requests for any unutilized service will be sent to the hotel and other service provider on behalf of the customer, after receiving the claim letter from them. After receiving the refund from the service providers the same will be forwarded to the customer at the earliest possible time. Usually this process of refund to the customer takes 3-4weeks (or more) after receiving the letter from customer.

Max Holidays India (P) Ltd. and all its representative are committed to provide the best of the services and information to every customer. While offering any travel related service to the customer, we endeavor to ensure that all the information given by us on our website or through any other source or provided by our representative, are complete and accurate to our knowledge. We neither guarantee nor take any responsibility for the accuracy and completeness of the information provided on our website or by the staff/representative of Max Holidays, during the course of correspondence with the customer. We also do not take the responsibility for any complaint/ dispute between the customer and any hotel. The customers are requested and required to check the details of the hotel/s and other services through internet or our staff before finalizing the reservations through us.
If the customer is not satisfied and wish to make a complaint (during or after the completion of the journey) about the hotel, transport, guide, air travel, train journey or any part of the services rendered through Max Holidays, we request our customer to send us a written note in detail through fax OR e-mail as to enable us forward the same to the concerned authority/authorized person for their / his/ her clarification and further action on the same. Being a Tour Operator, we will act fast and at the highest professional level to solve the problem with the customer but Max Holidays India Pvt Ltd. and any of its representative does not take any responsibility for any compensation or refund due to any complaint made by the customer during or after the fulfillment of the services. Max Holidays and its representatives also do not take the responsibility for any dispute between the client and the hotel/s.

Our packages and other rate offers are inclusive of the services specified in our contract sent to the customer during the course of correspondence. Service like International air tickets, visa, monument / museum entry tickets, travel insurance, special services / parties, personal expenses, tips, meals other then specified in the offer letter, camera fee at monuments etc. are not included in our offers until specified unless. Any additional expenses incurred during the fulfillment of the services, due to any unforeseen circumstances such as political closure, strikes, natural hazard, technical failure, flight or train delay / cancellation, sickness or any other unforeseen circumstances beyond our control, will be paid by the customer. Any additional tax introduced by the State / Central Govt. or any other concerned authority OR any hike in diesel / petrol rate, museum / monument entry tickets, guide fee etc. incurred during the course of fulfillment of the tour, will be charged to the customer accordingly.

We do not take any responsibility for any loss, injury or damage to person/s or his/her/their property due to any natural reasons, accident, technical fault, strikes, riots, thefts, wars situation, civil disturbances, or any other reasons beyond our control.

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